Complaints, Enforcement and Appeals Policy
Reports, emergency action, evidence and review.
Complaints, Enforcement and Appeals Policy
1. Reporting
Reports should identify the account, content, date, reason and available evidence. False or abusive reports are prohibited. Emergencies should be reported to local authorities as well as Arena Kingdom.
2. Triage and action
We prioritise imminent danger, child safety, non-consensual intimate content, trafficking, credible threats, account compromise, high-value fraud and ongoing livestream violations. Emergency action may precede notice.
3. Appeal
Unless prohibited or impracticable, a materially affected user may submit one reasoned appeal within 30 days. The appeal should identify the decision, error and new evidence. A reviewer not responsible for the original decision should assess significant cases where feasible.
4. Finality and repeat submissions
The appeal decision is final within the platform process, without limiting mandatory legal remedies. Duplicate, abusive or unsupported submissions may be closed. We may reopen a matter for new evidence, legal requirements or safety.